We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Fine Captain (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://finecaptain.store
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I have found from experience that Green Toys make some of the best toys for little kids these days and this airplane is no exception. They are very durable (we bought two) and can withstand lots of play by kids. Our kids have played with these airplanes for about two years now and they are in great shape without any damage.The plastics used in the manufacture of these airplanes is high quality and has no funny chemical smells whatsoever upon arrival. The design is great with lots of rounded edges, minimizing spots that can hurt a kid. These are well made toys that I can readily recommend. Made in USA.
We love this airplane! My 7 month old loves to spin the propellers and wheels. It is eye-catching & she loves to watch her dad pretend to fly it around the room. It is very lightweight, but sturdy. It is larger than I expected- 8 inches across the wings and 8 inches from propeller to tail which was a pleasant surprise. We are excited for the day that she will be able to play with it creatively!
Bought this as a gift for my nephew and he loves it. It's very sturdy, seems to be built well and should last. The colors are very vibrant also. To sum it up, the airplane that I received matches the item description. I would buy it again and recommend this airplane to anyone who in search of one.
Bought for my 4 year old, he loved it, just wish it made noise and wasn't so basic. Overall happy with the purchase, thank you.
This toy plane is awesome. It comes in a fully recyclable easy to open cardboard box. The plane itself is durable and the colors are vibrant. The propeller does turn when you manually rotate it. Size was good for a toddler or child up to about age 5 or 6. The 4 year old we gave it to loved it.
In all fairness, my grandson who is 8 months is too young for this airplane. He's at the sensory age where toys need to feel different, make noise and therefore cause stimulation. Perhaps he will enjoy better when he is older. For the price, it is a very well made toy for little ones who are into airplanes.
I bought airplanes for two grandsons and they were a hit! I like the fact that they are made from recycled milk cartons and can be washed in the dishwasher. Colors are bright.
This little airplane is super cute and very well made. We have had it for a couple years and it has really stood the test of time, and love from my two boys!
I love this little airplane. I used it for decorate my son's airplane theme first birthday and it was perfect.
I am very impressed with the quality of these toys..They are well made and nicely designed for children...Highly recommend these toys....