We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Fine Captain (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://finecaptain.store
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The sub floats well on the water. It's durable. It can easily be pushed under to fill with water. And, it pours water out of its "mouth" (which my 2 year old really loves to pour water into because the submarine is 'thirsty'. The rear propeller spins easily, and when we run bathwater or use the shower head, we can get it going really fast. She loves that.
We love Green Toys! My son plays HARD with his toys, and every Green Toy has withstood him. We love that the toys are durable, larger than average (to allow a toddler a good grip), made out of recycled plastic, and has very little packaging waste. We have 6 different Green Toys, and we just keep getting more! This sub has plenty of holes for easy drainage, and it holds quite a bit of water. It doesn’t sink, which I don’t mind. Propeller moves, which my son enjoyed.
I cannot tell you how happy I am to have a bath toy that I don't have to deep clean with bleach. I don't have to worry about standing water in this toy or it getting moldy. Not to mention it's made from recyclable and recycled plastic so that's a bonus. My son is absolutely loving this toy and I'm going to be buying from this brand from now on when it comes to bath toys.
It's a fine toy, but my daughter was somewhat confused about if it was supposed to open (it looks like it is, but it isn't) and it didn't become a favorite. But it's a nice toy for the tub or the pool.
Purchased for my son to play with in the pool. I wouldn't recommend this to be used in a lake or beach (water) as it does sink slightly. It's made of thick textured like plastic which I feel is very durable.
Wonderful and durable toy! Great for inside or outside! These have become my kids new “go to” toys. They have gone to the store, as well as to and from school. They are great for everyday play, the bathtub or water tables, pretty much anywhere your child’s imagination can take them.
Overall we love green toys, my boys have many of their products, they are built well and hold up to extreme play by two boys. The submarine was a little disappointing- the hatch is hard for them to open, and once something is placed inside it is very difficult to get it back out! They have enjoyed it in the bath tub, and I like that it dries out well! No moldy hidden water! Just wish it had a bigger hole for toys to fit.
I really liked this product because I love the Beatles and I want to get my kid all the Beatles toys I can find. I was thinking that if you bought both versions you could make one All Yellow submarine. So I did. You do have to cut the blue parts off, be careful, but it’s pretty cool. :)
Love all my green toys (have a dozen different green toys for my kid) but I wish the handle on the submarine was a bit more sturdy. It's too easy when it's filled with water to slip open when I'm trying to use it to pour water.
This toy is awesome. It floats and kind of sinks lol and it’s poor water out. Fun fun fun! My toddler loves it.
My kids ages 4 and 8 were so excited to play with these toys and they are also perfect for outside use
Very durable, fun, and one of our favorite bath toys. It’s the perfect thing to use to wash the littles hair while keeping it fun!