We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Fine Captain (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://finecaptain.store
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Today I’d like to slip into Mommy-Mode a bit, and tell you about an absolutely darling board book that I recently received for review. The book was created by the very talented (and award winning) children’s author Kristy Kurjan and illustrator Tyler Parker. It is sweet, charming, and delightfully colorful. Through easy-to-follow rhymes, the book offers parents lovely ways to connect with their little one and talk about the expression of love. So grab a tiny wee person in your life, snuggle them in tight, and prepare to giggle and smile right along with them!
I really enjoyed reading this book to my kids and niece. I really liked the Illustrations full of color and cute animals. Its a book to catch your little ones attention from the start. I liked that this book can also be used to learn how to read as it has easy vocabulary for your child. Loved the title and the ways the Author shows the reader The Many Ways To Say I Love You
Awww. This book is the sweetest. My little one started cooing. I think he loved the rhymes and rhythm of the The Many Ways to Say I Love You. Even my five year old loved the way the different animals say "I love you." This colorful book will be a cute Valentine's Day Gift.
Love this sweet book! The illustrations are fun and modern. It was the perfect gift to give for a baby shower. I grouped it together with her other 2 books, Nap-A-Roo and Dream Sweet Dreams. I love supporting local Michigan authors -- especially when the books are so perfect for little ones! Highly recommend!!
Sweet and touching board book. Love the "squeeze of the hand" part!
This book is fantastic! It's a perfect book to help my son Trey not only feel love from others (including us his parents) but also show love to others too. It's also a great book to help children learn to read. I highly recommend this book for all your kids and the other books Kristy has written as well. They're all wonderful...:)
What a cute book! A great short read! Have not seen this book around. The author is a great small writer from Michigan. I met her at a book signing and bought the book. It has become out go to book before naps. Very colorful and grabs my kids attention. Absolutely love it!
I love all of Ms. Kurjans books. They're short and memorable! The illustrations are so sweet!
My family loves this book! Quick and easy and love the illustrations!